Mercedes-Benz North Star Mildura Motors (“We”, “Us”, “Our”) and Mercedes-Benz Australia/Pacific Pty Ltd (“MBAuP”) equally, respects your personal information and share your concerns regarding data protection. Both, We and MBAuP aim at all times to comply with the Privacy Act 1988 (Cth) as amended from time to time.
MBAuP is part of the Daimler Group and as such, it also complies with the Daimler policy on data protection for data of customers and partners.
We take steps to ensure that we collect personal information by lawful means, and obtain your personal information in various ways including but not limited to:
We collect personal information to provide you with the best possible products and services that we and our authorised dealerships have to offer, to create a more personalised experience for you, and comply with our legal, regulatory, industry or workplace requirements. More specific purposes include but are not limited to:
During our daily business activities and those of our related and associated entities and service providers, your personal information may be transferred, accessed, processed and/or stored in various countries within Asia, Africa, Europe, North America and other parts of Australasia, but usually in Germany, Singapore, India, United Kingdom and Japan.
Where work or services are undertaken on our behalf, this occurs under conditions of confidentiality and may result in your personal information being transferred, accessed, processed and/or stored (for example, on clouds and servers) in various countries for the purpose of service delivery to us or you.
Unless an exception applies in the Privacy Act, prior to disclosing personal information to overseas recipients we will take reasonable steps in the circumstances to ensure that the overseas recipient adheres to the Australian Privacy Principles (“APPs”).
At any time you can request access to information we hold about you. We aim to respond to your request within 30 days. We may charge a reasonable fee for information requests.
If an exception in the Privacy Act applies to your access request, we will work with you and attempt to provide you with access in a way to meet both of our needs.
We also encourage you to actively engage with us and let us know when your details change or if your personal information needs correction or updating via our contact information provided below.
If you are not happy with the way we have handled your personal information or believe that we have breached the Privacy Act or APPs then please contact us and we will try our best to resolve the matter with you. For security reasons, we request that complaints, requests for access to or correction of personal information or any enquiries or questions concerning privacy matters be put in writing and either e-mailed or posted to:
The Privacy Officer
Mercedes-Benz Australia/Pacific Pty Ltd
44 Lexia Place
By phone: 1300 300 896
By email: email@example.com
We may also require documentary proof of your identity depending on your request.
For information about privacy generally, or if your concerns are not resolved to your satisfaction, please contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.